FAQ
Ordering
How can I place an order?
Simply choose your item, add it to your cart, and proceed to checkout. You can review your order details before completing your purchase.
Can I cancel or change my order?
Please contact us as soon as possible at support@lexiyat.com. We’ll do our best to help before your order is processed or shipped. Once an order has been shipped, it cannot be canceled or changed and may need to be handled as a return.
Payment
What payment methods do you accept?
We accept major payment methods, including credit cards, debit cards, and other secure payment options available at checkout.
If PayPal is available at checkout, you may also use PayPal to complete your purchase.
Shipping
Where do you ship?
We currently ship to the United States and Australia.
How long does shipping take?
Estimated delivery times are:
Australia: 3–5 business days
United States: 7–15 business days
Delivery times may vary slightly due to holidays, weather, carrier delays, or remote delivery locations.
How much does shipping cost?
We currently offer free standard shipping to the United States and Australia.
When will I receive tracking information?
Tracking information is usually available within 3 business days after your order is placed. Once your order ships, you will receive a shipping confirmation email with tracking details.
How do I track my order?
You can track your order using the tracking link in your shipping confirmation email. If you need help, please contact us at support@lexiyat.com.
Returns
What is your return policy?
We accept returns within 30 days after the item has been delivered. Please refer to our Return & Refund Policy page for full details.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery at support@lexiyat.com with your order number and clear photos or videos showing the issue. We’ll review the problem and help provide a suitable solution.
Products
Will the color look exactly the same in person?
There may be slight color differences due to lighting, screen settings, and photography conditions.
How do I care for my bag?
For general care, wipe the surface gently with a soft, damp cloth and store the bag in a cool, dry place when not in use. Please avoid prolonged exposure to moisture, heat, direct sunlight, or sharp objects.
Contact
How can I contact Lexiyat?
You can contact us by email at support@lexiyat.com.
We typically respond within 24 hours on business days.